Welcome to Richmond Citizens Advice Bureau

The Citizens Advice Bureaux service is independent and provides free, confidential and impartial advice to everybody regardless of race, sex, disability or sexuality.

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Latest News

Message to all of our telephone clients

Richmond CAB is committed to delivering an accessible, quality service to the people of this borough. It has come to our attention that our telephone service is falling far short of the standards that we are seeking to achieve.

While there have been technical difficulties in establishing our new telephone service, which is part of a national network, we acknowledge that we, as an organisation, need to do more.

We apologise to all local residents who have experienced difficulties in trying to contact us by telephone. We also wish to assure you that this matter is being given our full attention and we hope to improve access over the coming months to a level which meets not only our high expectations, but the needs of our community as well.

Nick Ward
Client Services Manager

Top ten tips to avoid a Christmas debt hangover

Now that Christmas is over, many of us face the ordeal of paying for those festivities. Citizens Advice ishere to help by sharing its top ten tips to help keep festive finances in control.
Susan Smith, RCABS Chief Executive, said: “We all want to have the best possible Christmas and to do that it’s important to make sure you’re aware of what you’re spending and how to be more savvy when you shop.
“If you do get into difficulties, get advice as soon as you can from us or visit www.adviceguide.org.uk.” The top tips are:
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The ticking timebomb of payday loans

We’ve all seen the adverts… cash can be in your bank account that same day. Just one phone call and you can have up to £500 today.
The worry is the story behind those promises. Citizens Advice bureaux up and down the country have seen a four-fold increase in the number of people with payday loans coming to us for debt advice in the first quarter of this year compared to two years ago. Those numbers look set to increase further with many more people expected to borrowing to fund Christmas this year.
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RCABs Services

  • Benefits
  • Consumer matters
  • Debt
  • Education
  • Employment
  • Housing
  • Immigration & Nationality
  • The Law
  • Relationships
  • Tax

Londoners worry about how to pay their next fuel bill

As nearly half of Londoners worry about how to pay their next fuel bill, Richmond CAB explains how to cut your bill down to size.
A shocking 45% of people in London are worried they can’t afford their next fuel bill. Half say energy bills will put a strain on their finances this year.
To make matters worse, nearly one in five British households – four million households in total – are defined as being in fuel poverty. That is, they spend at least 10% of their household income on fuel and more and more households are falling into fuel poverty each year.
That’s simply not good enough and here, at Richmond CAB,...... more

New easy-to-use online Benefit Checker for everyone

One of the biggest criticisms leveled at the Benefits system over the year is that it is very confusing. Many people come to Citizens Advice for help in finding out what they are entitled to simply because the system can be tricky to unravel. However, for those who want to try and find some of this information out for themselves, help is now at hand.
www.turn2us.org.uk is a charitable service designed to help people access the money available to them, through benefits and grants and other help. It is run by Elizabeth Finn Care.
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Gold Star for Citizens Advice Bureaux

Richmond CAB which gives advice and information across the Borough has just heard that it has scored an excellent 82% in its recent Quality of Advice audit. This puts the Service amongst the top ten percent of CABs in the country.